Refund Policy

We recognise that an unlocked lead may occasionally turn out to be invalid or a duplicate of one you have already paid to unlock. In such cases:

• No cash refund is issued. Instead, verified claims are resolved at Farmland India's sole discretion on a case-by-case basis.
• Where a claim is verified as a genuine duplicate or invalid lead, the value is credited back as platform account balance (store credit), redeemable against future lead unlocks or subscription payments on the Platform. It is not paid out as cash or reversed to your original payment method.
• To raise a claim, write to us within 7 days of the lead unlock, with the listing reference, lead details, and the reason you believe it is invalid or duplicate. We aim to review and respond within 7 business days.
• Farmland India's decision on the validity of a claim is final.

Developer subscription plan payments (where applicable) are non-refundable once the billing cycle has commenced. If you cancel a paid subscription, you will continue to have access to the plan's features until the end of the current billing cycle, after which the subscription will not renew. No pro-rata refund is issued for the unused portion of a billing cycle. Free complimentary lead unlocks associated with your plan (where applicable) survive a plan lapse as described in our Founding Developer Programme terms, communicated separately.

If you are charged more than once for the same transaction due to a technical error, or if a payment fails but an amount is deducted from your account, this is treated differently from the "invalid lead" scenario above:

• Genuine duplicate charges or failed-but-deducted transactions are eligible for a full refund to the original payment method, processed through Razorpay.
• Please write to us with your payment reference number (visible in your Razorpay receipt/SMS) within 7 days of the transaction. We will investigate and, where confirmed, initiate the refund. Refunds through Razorpay typically reflect in your account within 5–10 business days, depending on your bank or payment method.

Write to us at the email address below with the following details:

• Your registered name, phone number, and email used on the Platform.
• Payment reference / transaction ID (from your Razorpay receipt or SMS confirmation).
• The listing or subscription plan the payment relates to.
• A brief description of the issue (duplicate charge, invalid lead, technical error, etc.).

We may revise this Refund Policy from time to time. The "Effective date" at the top of this page indicates when it was last revised. Continued use of the Platform after any revision constitutes acceptance of the updated Policy.